Service hotline

1st level support for general assistance and guidance

  • Customer phone service for accepting and managing customer requests

  • Dedicated phone line to reach out for local support

  • Coordination and direct channelling of all customer requests

At a glance

  • Single point of contact for all service requests
  • Clear and immediate redirection to the correct information source via KROHNE Service
  • 24/7 support line (Subject to local availability)

Your challenge

When staff have queries or need help at short notice, it is good to have an uncomplicated and single point of contact that takes care of your request and can also guide you to the right product specialist if required.

Our service

KROHNE's service hotline is committed to ensuring that no customer enquiry is overlooked and that all enquiries reach local product and service experts. Our dedicated 1st level support hotline provides customers with an easy access to a support team accepting and managing customer requests to coordinate timely response and assistance.

Your added value

  • Increased support availability, no customer request is missed
  • 1st level support for a targeted coordination of local service engineers
  • Instant support service available as a premium option
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